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Microsoft Certified Desktop Support Technician is designed to validate a person's ability to successfully troubleshoot desktop environments running a Microsoft Windows operating system. The certification does not focus just on the technical knowledge required in situation, but the soft skills to educate users to solve hardware and software problems with the operating system and applications.

MCDST certification requires the passing of two exams:

• 70-271 – Supporting users and troubleshooting a Windows XP Operating System
• 70-272 – Supporting users and troubleshooting Desktop Applications on a Windows XP Operating System

The topics covered by these exams include:
70-271
• Troubleshooting an installation of Windows XP
• Managing and Troubleshooting Access to Resources
• Configuring and Troubleshooting Hardware Devices and Drivers
• Configuring and Troubleshooting the Desktop and user Environments
• Troubleshooting Network Protocols and Services

70-272
• Configuring and Troubleshooting Applications
• Resolving Issues Related to Usability
• Resolving Issues Related to Application Customization
• Configuring and troubleshooting Connectivity for Applications
• Configuring Application Security

With the certification, a candidate can move forward in their career path by attempting certification in a number of areas:
• MCTS for Configuring Microsoft Vista
• MCITP for Enterprise Support
• MCITP for Consumer Support Technician

MCDST is an ideal certification for individuals who are in a customer support environment aiding users running a Windows operating system. This includes individuals fulfilling roles of
• Customer Support Representative
• Help Desk Technician
• Customer Support Specialist
• Technical Support Representative
• Desktop Technician
Last modified: Thursday, 1 March 2012, 07:33 PM

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